Returns & cancellation

At Yeyetunde.com, we realize how difficult it is to order merchandise on-line, especially for the first-time buyers.

Without seeing the goods in front of you, you’re never really sure if you’re buying exactly what you want.

That’s why we offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return it.

Here Is Our Return Policy

• Items purchased from Yeyetunde.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases.
• Some products have different policies or requirements associated with them as noted.
• We must be notified of the return within 7 days of your receipt of the product.
• All returns must be in the original, factory-sealed packaging in the same condition that they were received.
• Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
• If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return.
• When you shipback the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. Your credit card will be refunded for the shipping, or store credit can be issued to you.
• If the return is not due to an error of ours (i.e., you ordered it and then decided later on that you don’t want it), we will not accept it. The buyer accepts full responsibility for all shipping costs plus a 10% restocking fee will be deducted from your refund if you return it. Please fill out the back of the sheet attached to your invoice.
• Packages returned to us marked “Refused”, “Undeliverable”, or otherwise, are subject to a 30% restocking fee (This is solely to recoup our losses from charges we incur when this happens).
• If a package is lost or misdirected due to an incorrect input address, Yeyetunde.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address
• For assistance, please contact Yeyetunde’sCustomer Service using our contact by email at yettys.biz@yeyetunde.comor phone 1-917-577-8467. Monday-Sunday between 9:00 AM and 5:30 PM, Eastern Time.

To prepare your return

• Include the original invoice and make sure you complete the form on Aisle 20 on our website under RETURN category FIRST to notify us of the returns.
• Please don’t forget to include your order number with any return!
• We kindly ask that you package all items carefully to ensure safe shipping.
• We also recommend that you track the parcel, as we can’t otherwise guarantee that we will receive your returned item.
• Please ship returns to: yettys.biz@yeyetunde.com  Our return address is 1035 Anderson Avenue Suffern, NY 10221

Special Circumstances:

• • Seller Error:If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.
  • Defective items: If you receive an item with a manufacturer’s defect, please contact us within 30 days of receiving your order to arrange for a replacement.
  • Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email
  • biz@yeyetunde.com with photographs of the package and damaged contents.
  • *Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes

Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

Non-returnable Items, except as required by law: *These items are ineligible for return due to consumer safety or to ensure product integrity.

1. Any Item with Digital Content.
2. Food And Consumable Items.
3. Sealed Cases of Random Assortments, Blind Bags, Mystery Packs, Etc.
4. All human hair cannot be returned. Please, be sure before purchase.
5. Bras, underwear’s, and certain items in body shapers category
6. Gift Cards and Gift Codes.

Limited return items: Costumes

1. All Costumes Must Be Sealed and Never Worn, Used, Altered or Damaged in Any Way.
2. No Costumes May Be Returned After 7 Business Days.

Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don’t forget to include your order number with any return!

Cancellations

Orders may be canceled if they have not been processed – usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed.

Please use our contact form on Aisle 20 Under Return Category or phone 1-917-557-8467 to see if your order has not yet been processed and can still be canceled. If we have not yet processed your order and received a contact us message, we will cancel your order and let you know.

Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has not been processed.

We thank you for your patronage and stopping by!